Delivery Criteria

View a video of a typical delivery

All our deliveries are subcontracted out via palletised carrier companies. It is your responsibility to advise us of any delivery restrictions you may have prior to the goods being despatched, along with your full delivery address including postcode and contact telephone number.

The following check list is provided to ensure that delivery is achieved in the easiest and safest manner for all concerned.

1. Check that your access is suitable; this does not just mean your drive but the road approaching your property?
2. Can a refuse truck gain access to your property?
3. Is the allocated drop off point for the goods on a flat level surface, free of gravel and uneven paving etc? Pallet trucks cannot deliver up or down inclines.
4. You, or a designated individual, must be available to sign for the goods, with a contact telephone supplied if different to your own.
5. Have I given the correct postal address, including Postcode and contact telephone number?
6. Are there any low hanging branches?  The high sides of the vehicle may not be able to get under these, so please check.

It is advisable to view our delivery video above which should provide you with an indication of the nominal size and type of vehicle used for delivery. Please note that if you do have delivery restrictions we are usually able to make special arrangements to accommodate them, but it is critical that you provide us with as much information as possible.

We aim to deliver all goods within 96 hours of receipt of order.  However we cannot be accountable for late deliveries as a result of factors outisde our control, such as increased traffic during seasonal holidays.  Deliveries are made between 8.30 a.m and 5.30 p.m, and whilst we can try and obtain an estimated time of delivery during that day, in some instances this is not possible.

If you require your order delivered within a specific time-frame, we can upgrade your delivery service at a small additional cost, and can usually stipulate a morning or afternoon or next day service.

Please note that if the driver considers your access unsuitable for what ever reason he is well within his rights to refuse to unload the pallet or alternatively unload it as near as possible to the required destination, which may well be at the side of the road. 

If, when the driver delivers, he cannot obtain a signature, the delivery may be returned for delivery at a later date.  Further charges may be incurred if this happens.